What are our car mats made of?
TuxMat is made of a three-layer combination material. The top layer is highly durable PVC made to match the look of your car's interior, it is 100% waterproof. The middle layer is made with EVA, it is the material that makes the vertical dimension of TuxMat possible, it is also soft enough for the comfort of our driving. The bottom layer is sound proofing, anti-skid cloth, which also protects your vehicle's carpet from wear and tear over time.
What sets our car mats apart from others?
First, TuxMat's matching surface finish looks as luxurious as your car's interior. Second, TuxMat covers nearly the entire carpeted surface of your vehicle, especially the vertical dimensions.
Can I install the floor mats myself?
Installation is straightforward with TuxMat, please follow the short installation guide in the package. Alternatively you can view our TuxMat Installation Guide here. If you have any trouble, please don't hesitate to call us at (888) 695-8336 or email us at firstname.lastname@example.org.
Also if you are in the Ontario GTA area, we happily welcome walk-ins, where our installation team can install TuxMat for you at no additional charge.
Where are the car mats made?
To ensure the precise fitment of TuxMat in North American vehicles, we scan all vehicle floors right here in Toronto, Canada. The specifications are then sent overseas to China for manufacturing and later stored in our warehouse in Canada for quality assurance and modifications.
What level of coverage can I expect from the floor mats?
The TuxMat design team does everything in their power to ensure our car mats offer the ultimate coverage. You can expect to have most, if not all of the carpeted surface of your vehicle floor covered. The car mats even covers the back-row hump, unless your vehicle has a back-row flow through console.
Does the price include tax?
We ship across North America and charge tax based upon your geographic location, taxes are extra and will be populated once the shipping address is entered.
Do the car mats use the existing retention hooks in my car?
Instead of the factory retention hooks, TuxMat uses an independent retention hook system. TuxMat covers nearly the entire carpeted area from edge to edge (especially the vertical dimension), it fits very snugly, so there is no room to shift around at all. Each set also comes with 20 side clips that will attach to the mats and insert underneath the side plastic panels.
What if I am not satisfied with my car mats?
It's important to us that you're happy with your TuxMat purchase. If you're not entirely satisfied, you can return it within 30 days from the date of delivery. We will cover the return shipping cost if there were quality related issues. Otherwise, you are responsible for the return shipping cost. Products must be returned unused and in the original packaging. Upon receiving the returned item, we will give you a full refund by the same method as your original payment. Please see here for the Return Request Form.
Are the floor mats easy to clean?
Yes, one of the reasons we created TuxMat is to make it easier for you to keep your vehicle clean. The best way is using a vacuum to get rid of the debris (a lot easier to vacuum with TuxMat) and then wipe the surface down with a wet cloth. Keep the car doors open for a bit, your TuxMat will air dry in minutes. See for yourself by viewing the TuxMat Cleaning Guide.
What is the shipping cost?
We offer free shipping on all orders within Continental USA. For Canadian customers, please visit www.TuxMat.ca for free shipping. Our return policy is covered under our 100% Happiness Guarantee which includes free return shipping. We do our best to make sure you’re entirely satisfied with your TuxMat purchase.
Is there a warranty?
TuxMat Inc. warrants that our products will be free from any defects in manufacturing, materials and workmanship for the life of the original purchaser and only for the original vehicle they were installed in. Exclusions to this warranty includes wear and tear due to severe abrasive conditions, chemical contamination, such as spilled gasoline, bleach, vehicle accidents, misuse, abuse, modifications, incorrect installation, incorrect use, etc. We will stand behind our products, depending on the situation, we may send a replacement to you (at no cost or a prorated amount), or issue a refund (full or partial). We will do our best to make it right.
Do you make custom trunk mats for vehicles?
We currently sell trunk mats for select models and are in the process of offering more models. We scan and produce trunk mats based on anticipated demand, please submit a Model Request if you’d like from us when TuxMat trunk mats become available for your vehicle.
How long will it take for my TuxMat to arrive?
Order will ship 1-2 business days. In most cases via FedEx. The anticipated shipping time varies by geographic location. Feel free to contact us to get an estimated ship time. A FedEx track number and anticipated delivery date will be provided on the day your shipment goes out.
Will you scan my vehicle?
While TuxMat strives to offer the largest selection of custom floor mats for as many makes and models possible, we do have limitations. We produce custom floor mats based on anticipated demand. At this time, we are not able to produce custom floor mats for vehicles that are out of production by their respective manufacturers. For recent model vehicles, we invite you to submit a Model Request in order to generate a demand for your specific vehicle.