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Shipping Policies



Shipping Policy

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and issue a refund, using the original method of payment. 

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order the next standard business day (except for pre-orders) from the date of your order. Please note we do not ship on weekends.

Delivery dates may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments. Delivery times cannot be guaranteed two weeks prior to Christmas.

​For multiple orders and/or orders with different billing and shipping addresses, TuxMat Inc. reserves the right to delay the processing of the order until acceptable contact with the buyer and verification of all order details are confirmed.  

​If you have any questions about the delivery and shipment or your order, please contact us at info@tuxmat.ca

Free Shipping Policy

At TuxMat, we offer free shipping to customers across Canada & United States, we will stand by our free shipping policy as long as we are able to break even. 

In some extreme cases, when shipping cost is simply too much for us to cover, we will notify you with proof of the shipping rate and refund the total amount of your order (using the original method of payment) or we may ask you to cover a portion of the shipping cost, whichever you prefer.