FAQs

Returning TuxMat customers can request a $20 discount by replying to your last order confirmation email or by submitting your order number through our Contact Form. For first-time buyers, we do not offer any discounts at this time.

Yes, we’re proud to support those who serve and protect, with 20% off upon proof of service. Submit your proof of eligibility on our Military and Veterans Form.

We’re restocking as fast as we can. Sign up for email and/or text alerts on your vehicle’s product page to get an alert when the inventory is restocked.

Yes, TuxMat would love to scan your vehicle if there’s a high enough demand. We focus on producing mats for vehicles still in production so at this time, we are not making custom mats for non-production models. For discontinued or rare cars, we don’t currently make custom runs. Want mats for your car? Just let us know.

Yes. Confirm your email and join the waitlist via the blue “Email Me When Available” bar on the product page. If your car isn’t listed, submit your info on our Model Request Form and we’ll assess your vehicle for mats.

Use the Track My Order feature on our website. Register or enter your email to stay updated with real-time tracking. If FedEx or UPS tracking hasn’t updated in a few days, don’t worry, it’s usually a carrier delay.

If your order seems stuck, fill out our Contact Form and we’ll investigate directly with the carrier.

Orders placed before 4:00 pm EST, Monday to Friday are processed the same day, excluding holidays. Here are the steps taken after you place an order:

1. We prepare your order.
2. A shipping label is created, placing your order in the queue, but not yet on the truck.
3. Once shipped, you’ll receive a confirmation email with tracking information.

Shipping timelines may vary based on your location and selected shipping method.

Most orders ship with a flat fee of $18 (calculated at checkout). Remote areas may have higher carrier costs, shown before you place your order. Sometimes, during promotions, we offer free shipping instead.

Sorry, but we do not ship to PO boxes, APO boxes, Hawaii, Alaska, or Puerto Rico. We want your TuxMat to arrive safely, which is why we only ship to physical addresses.

We respond within one business day (often sooner). During peak seasons, it may take slightly longer. You’ll get an auto-confirmation when we receive your email, so if you don’t see our reply, check spam or junk folders.

We love working with creators. Apply through our Contact Form with your media kit or pitch, and our marketing team will reach out if it’s a fit.

Submit a Warranty Request and we’ll send replacements right away. Every TuxMat should lock in place securely, and we’ll make sure you have exactly what you need.

If you’re not happy, neither are we. Send it back. Our 30-Day Risk-Free Trial means you can return it within 30 days for a full refund. And, we cover the return shipping because we stand by our product. Simply fill out the Return Request form.

We don’t just sell mats. We sell peace of mind. If it fails, we’ve got you covered, just complete a Warranty Request form. Because we’re that confident.

• Non-transferable limited lifetime warranty against manufacturing defects.
• Exclusions – Normal wear and tear, improper cleaning, accidents, and modifications.
• No replacement available? A store credit will be issued instead.

Once an order is placed, it’s immediately processed. No changes can be made once it’s in fulfillment.

Not flimsy rubber, that’s for sure. TuxMat floor mats are built like a tank with a three-layer construction:

• 100% Waterproof Vinyl Outer Layer – Laughs at spills, slush, and mud.
• EVA Inner Layer – Adds structure and durability that cheap mats can only dream of.
• Anti-Slip Bottom Layer – Stays locked in place, no sliding around like those generic mats.

All materials are non-toxic and completely safe for you, your family, and your pets. Extreme coverage for unmatched protection.

TuxMat floor mats are designed in Toronto, Ontario, Canada. And, manufactured in China. We ensure premium craftsmanship and the highest quality materials in every floor mat.

Everything you need for total interior protection. Your TuxMat package includes:

• Green Bag of Clips – For secure installation. No gaps, no movement.
• Velcro Clips – Attached to the driver’s side mat for maximum security.
• QR Code for Installation Instructions – Scan with your phone for easy setup.
• Trunk Mats – Shipped separately because they deserve their own spotlight.

TuxMat floor mats are produced for selected vehicles, with more models constantly being added. We have extreme coverage and waterproof protection for whatever you’re hauling. No carpet is left behind.

No tools. No headaches. TuxMat is installed using your vehicle’s existing OEM retention hardware. Provided Velcro clips secure the mat for a snug, factory-like fit. Scan the QR Code included with your package for step-by-step instructions. If you need help, our team is just a chat away.

Wipe. Done. Get back to living your life. Simply sweep or vacuum for loose debris. Use hot water and liquid dish soap for tougher messes. Fully dry before reuse—because nobody likes mold. No scrubbing. No stains. No problem. See how.

Flexible payment options are available. We accept Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay. Or, pay in 4 interest-free instalments* if you choose Afterpay at checkout. No Visa Debit, PayPal, Gift Cards, or Amex. We maintain a secure checkout.

*See @afterpayterms for complete terms.

Pricing shouldn’t be a mystery. Our prices are displayed in US dollars on TuxMat.com. Just straightforward pricing.