FAQ

Returning TuxMat® customers can request a $20 discount by replying to your last order confirmation email, or by sending an email to info@tuxmat.ca along with your order number. For first-time buyers, we do not offer any discounts at this time.

Yes, we’re proud to support those who serve and protect, with 20% off upon proof of service. Submit your proof of eligibility on our Military and Veterans Form.

We’re restocking as fast as we can. Check our product page for the estimated arrival date and sign up for alerts to be notified the moment it’s back in stock.

Yes, TuxMat would love to scan your vehicle if there’s a high enough demand. We focus on producing mats for vehicles still in production, so at this time, we are not making custom mats for non-production models. For discontinued or rare cars, we don’t currently make custom runs. Want mats for your car? Just let us know.

Yes. Confirm your email and join the waitlist on the product page. If your car isn’t listed, submit your info on our Model Request Form and we’ll assess your vehicle for mats.

Use the Track My Order feature on our website. Register or enter your email to stay updated with real-time tracking. If FedEx or UPS tracking hasn’t updated in a few days, don’t worry, it’s usually a carrier delay.

Orders placed before 4:00 pm EST, Monday to Friday are processed the same day, excluding holidays. Here are the steps taken after you place an order:

1. We prepare your order.
2. A shipping label is created, placing your order in the queue, but not yet on the truck.
3. Once shipped, you’ll receive a confirmation email with tracking information.

Shipping timelines may vary based on your location and selected shipping method.

We offer free shipping to most locations within the United States.

However, deliveries to remote areas may incur additional charges due to higher carrier costs. All fees will be clearly displayed before you complete your order.

Sorry, but we do not ship to PO boxes, APO boxes, or Puerto Rico. We want your TuxMat® product to arrive safely, which is why we only ship to physical addresses.

We respond within one business day (often sooner). During peak seasons, it may take slightly longer. You’ll get an auto-confirmation when we receive your email, so if you don’t see our reply, check spam or junk folders.

We love working with creators. Apply by sending us an email to info@tuxmat.ca and include your media kit or pitch. Our marketing team will reach out if it’s a fit.

Submit a Warranty Request and we’ll send replacement parts right away. Every TuxMat locks in place securely, we’ll make sure you have exactly what you need.

Changed your mind? Return it within 30 days for a full refund. Our 30-Day Risk-Free Trial covers the return shipping, because we stand behind everything we make. Just fill out the Return Request form.

Every TuxMat is backed by our Limited Lifetime Warranty. If your product fails, we cover it. Just complete a Warranty Request form.

• Non-transferable Limited Lifetime Warranty against manufacturing defects.
• Exclusions – Normal wear and tear, improper cleaning, accidents, and modifications.
• No replacement available? A store credit will be applied to your account.

Once an order is placed, it’s immediately processed. No changes can be made once it’s in our fulfillment stage.

Engineered well beyond standard rubber. TuxMat floor mats are built with TriForce™ multi-layer construction, three layers that work together to hold their form over time:

• Premium top layer. A patented, carbon fiber-inspired surface that protects your interior and elevates it.
• EVA center layer. Maintains structure, so your mats keep their shape over time.
• Textured bottom layer. Reduces slipping and shifting, so your mats stay exactly where you put them.

All materials are non-toxic and safe for you, your family, and your pets. Up to 2.5x more coverage,* protecting areas most mats leave exposed.

*Surface area comparison to 2025 Tesla Model Y OEM floor mats.

The TuxMat Capsule License Plate Case is constructed from highly durable, weather-resistant materials built to handle the elements all year.

• Aerospace grade machined aluminum frame
• ClearLock™ UV-resistant cover, resists yellowing and hazing
• Corrosion-proof stainless steel hardware

TuxMat products are designed in Canada and manufactured in China. We ensure premium craftsmanship and the highest quality materials in our products.

Everything you need for total interior protection. In addition to your floor mats, your TuxMat package includes:

• Green Bag of Clips – For secure installation. No gaps, no movement.
• Velcro Clips – Attached to the driver’s side mat for maximum security.
• QR Code for Installation Instructions – Scan with your phone for easy setup.
• Please note trunk mats are sold & shipped separately.

In addition to your TuxMat Capsule™ License Plate Case, the hardware kit includes:

• M6, M5, #14, and #10 screws
• Binding barrels and screws for vehicles with two mounting holes
• Optional washer rings to cover gaps on plates with oblong holes
• T25 Torx key
• No extra purchases are necessary

Yes, TuxMat trunk mats are made for most vehicles, with new models added all the time. Built for winter salt, summer heat, and daily wear, they keep your trunk looking factory-fresh.

Visit our Help Center for our installation guides for your specific TuxMat product.

Visit our Help Center for our cleaning guides for your specific TuxMat product.

Flexible payment options are available. We accept Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay. Or, pay in 4 interest-free instalments* if you choose Afterpay at checkout. No Visa Debit, PayPal, Gift Cards, or Amex. We maintain a secure checkout.

*See @afterpayterms for complete terms.

Pricing shouldn’t be a mystery. Our prices are displayed in US dollars on TuxMat.com. Just straightforward pricing.